Telehealth Helpline Counsellor – Blue Knot Foundation (Perm PT)

Sydney New South Wales, Australia
Community Service Job, Mental Health Jobs, Remote Care Jobs
$55.85 / hour

Job Overview

  • Date Posted
    October 29, 2026
  • Expiration date
    November 29, 2026
  • Min. Salary
    $55.85 / hour

Blue Knot Foundation is a leading, trauma-informed, for-purpose organisation offering remote work.

If you’re someone who wants to empower adults to recover and build resilience from complex trauma, we are currently recruiting for experienced trauma-informed counsellors on a permanent part-time basis with a fixed roster across weekdays and weekends of either 6, 8 or 9 working days per fortnight. Worked weekend shifts are paid at penalty rates.

Our Helpline service operates 7 days a week, 365 days a year between 9am to 5pm, providing safe, respectful telehealth support to adult survivors of complex trauma and their support networks, including partners, family, friends and professionals.

Why Join Us?

  • Deeply meaningful work with a supportive, inclusive team.
  • Work from home in daytime hours (AET, Sydney time).
  • Exceptional onboarding support and supervision.
  • Professional Development Leave and Salary Packaging.
  • Currently SCHADS Social and Community Services Employee Pay Classification Level 5, Pay Point 3 – penalty rates for weekend/PH hours worked.

Essential Criteria

  • Accredited professional: Current non-provisional ACA (Level 3–4), PACFA Clinical membership or AASW (Accredited Mental Health Social Worker preferred but not essential), plus a tertiary qualification in counselling, psychology or social work.
  • Complex-trauma telehealth practice: 2 years’ counselling experience using trauma-informed, culturally safe, person-centred approaches; cultural humility, emotional intelligence, clear boundaries and self-care.
  • Crisis response & escalation (non-crisis service): Competent in risk assessment (suicide/self-harm, child protection), safety planning and timely escalation to emergency/appropriate services as per protocols.
  • Collaboration, accountability & adaptability: Transparent, reliable team member; engages in supervision/debriefs and reflective practice; comfortable in a fast-paced, evolving environment.
  • Community perspective: Background in social/community care (or strong service-system understanding) that anchors practice in an evidenced based approach.
  • Compliance & digital readiness: High-quality documentation and consent management; strict privacy/confidentiality and mandatory reporting; confident with MS 365/Teams/SharePoint and CRM (e.g., Salesforce); remote-ready and available part-time across a 7-day roster.

Apply Now

If this sounds like you, you live in NSW, VIC, SA, or QLD, have a WHS safe dedicated home office space with reliable internet, we would love to hear from you.

Please apply directly to Blue Knot through Seek by submitting your resume and a cover letter that addresses the selection criteria &clarifies your available working days. There is no closing date — interviews will occur on a rolling basis therefore we recommend early application.

For more information, the full position description and Job Demands checklist, please visit https://blueknot.org.au/get-involved/jobs/

Source: au.seek.com

Apply Now

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