About the role

This is a hands-on role supporting the day-to-day administration of the business and coordinating the Administration / Call Centre team. You will work closely with the Finance Department and assist across customer service, invoicing, debtors, credit control, operational administration and insurance matters.

Key responsibilities

• Coordinating the day-to-day workload of the Administration / Call Centre team
• Ensuring phones, customer enquiries and administrative tasks are appropriately covered and followed up
• Supporting the team with priorities and resolving day-to-day customer and operational issues
• Coordinating customer invoicing and investigating account or billing discrepancies
• Preparing and lodging invoices through third-party customer portals and ad hoc submissions
• Monitoring debtors and ensuring overdue accounts are actively followed up
• Coordinating customer credit holds where accounts fall outside approved trading terms
• Ensuring credit applications are completed, approved and appropriately maintained
• Setting up and maintaining customer accounts and customer codes across financial and operational systems
• Coordinating documentation relating to vehicle or property damage, workplace injuries and insurance claims
• Scheduling Jobs ad hoc

About you

• Strong administration and organisational skills
• Comfortable coordinating a small administration or customer service team
• Experience with invoicing, accounts receivable, debtors or credit control
• Confident dealing with customers and resolving problems
• Strong attention to detail and good record-keeping skills
• Comfortable working with accounting, operational and customer portal systems
• Able to manage competing priorities in a busy operational environment
• Takes ownership of issues and follows them through rather than simply passing them on
• Can remain objective and work consistently within established procedures
• Knows when an issue needs to be escalated

Experience in transport, waste management, logistics, construction or another operational business would be advantageous but is not essential.

Why Join The Bin Guys?

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This is a varied position for someone who enjoys being involved across different parts of a business rather than performing the same administrative tasks every day.

You will have the opportunity to work across customer service, accounts and operations while helping improve the processes that support the day-to-day running of the business.

If you are organised, practical, comfortable taking responsibility and enjoy solving problems, we would like to hear from you.

Apply now with your resume and a short cover letter outlining your relevant experience.

Industry: Staffing · Source: au.seek.com