Business Development Manager — Victoria (NDIS, Aged Care, TAC & WorkSafe Attendant Care)

Lead Crescent Care’s expansion into Victoria and build our services from the ground up.

Employer

Crescent Care Foundation

Location

Melbourne, VIC (hybrid, with travel across metro and regional Victoria)

Work type

Full-time

Experience

Minimum 3 years in business development or client acquisition across NDIS, aged care, TAC, WorkSafe or similar funded care services

In short:

• A founding leadership role: you set the Victorian growth strategy across four service lines, build the referral networks and grow the team.
• Backed by an established, registered not-for-profit provider with systems and clinical governance already in place.
• Real autonomy, a direct line to the directors, and incentives tied to the growth you deliver.

About us

Crescent Care Foundation is a registered not-for-profit disability, aged care and community services provider. We support people with disability, older people and people recovering from serious injury to live safely and well at home and in their community.

We are now expanding into Victoria with four service lines:

• NDIS supports for people with disability
• Aged care, including in-home support for older Victorians
• TAC attendant care for people injured in transport accidents
• WorkSafe Victoria attendant care for injured workers

Our TAC and WorkSafe attendant care registrations are in progress, and we want the right person in place to lead this growth from day one.

About the role

This is a build role, not a maintain role. As our first Victorian business development hire, you will take Crescent Care from a new entrant to a trusted, busy provider across NDIS, aged care, TAC and WorkSafe services.

You will own client acquisition end to end: mapping each market, opening doors with referrers, converting referrals into services, and working with our operations team so every person we support gets a reliable, high-quality start. As the Victorian service grows, you will help recruit and lead the team around you.

You report directly to the directors, who will back you with budget, marketing support and fast decisions.

What you will do

• Build the growth plan. Set the 12-month Victorian strategy, referral targets and budget for each service line, and decide where to focus first.
• Win referrals across all four markets.
• NDIS: support coordinators, plan managers, Local Area Coordinators, allied health and community organisations.
• Aged care: care partners and providers, hospital discharge teams, GPs, aged care assessors and community groups.
• TAC and WorkSafe: claims and case managers, WorkSafe agents, rehabilitation and discharge teams, occupational therapists and private case managers.
• Convert and onboard. Manage each referral from first enquiry through service agreement to first shift, working closely with intake, rostering and clinical staff.
• Know the funding rules. Keep the team across NDIS pricing, Support at Home, and TAC and WorkSafe attendant care requirements, so we are easy for funders and clients to work with.
• Represent Crescent Care. Attend sector events, present to referrer teams and be the face of our service in Victoria.
• Track and report. Keep the pipeline current in our CRM and report referrals, conversions, active clients and hours by service line to the directors each month.
• Grow the department. Help recruit, induct and lead coordinators and business development staff as client numbers build.
• Feed back what you hear. Bring referrer and client feedback into service design so quality keeps pace with growth.

What you bring

Essential

• At least 2 years in business development, client acquisition or referral management in NDIS, aged care, TAC, WorkSafe or comparable funded care services, with depth in at least two of these.
• An existing network of Victorian referrers, and a track record of turning those relationships into new clients. Be ready to give numbers.
• Working knowledge of how NDIS, aged care (including Support at Home), and TAC and WorkSafe attendant care are funded and delivered.
• Experience starting or scaling a service, region or portfolio with limited structure around you.
• Clear, confident communication with claims staff, coordinators, clinicians, clients and families.
• Sound CRM and reporting habits.
• A current Victorian driver licence and your own vehicle.
• Willingness to complete a police check, NDIS Worker Screening Check, Working with Children Check and any other screening the role requires.

Desirable

• Experience across all four funding streams.
• Experience with complex injury or high-intensity support, such as acquired brain injury or spinal cord injury.
• Experience leading a small team.
• A qualification in business, health, community services or a related field.

What we offer

• A base salary of $115,000 — $130,000 plus super, depending on experience, plus a quarterly performance incentive of up to $20,000 a year linked to new active clients and service hours.
• Not-for-profit salary packaging to increase your take-home pay.
• A founding role with a clear path to head of the Victorian service as it grows.
• Hybrid and flexible working, with a phone, laptop and travel costs covered.
• Direct access to the directors and real say in how the service is built.
• An organisation that puts the people we support, and its community, first.

How to apply

Apply with your resume and a short cover letter (one page) telling us:

• Your experience winning clients in NDIS, aged care, TAC or WorkSafe services, with results.
• Which referrer groups you already have relationships with in Victoria.
• What you would do in your first 90 days, and which service line you would grow first.

We review applications as they arrive and may interview before the closing date.

Crescent Care Foundation is an equal opportunity employer. We welcome applications from people with disability, Aboriginal and Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds. Tell us if you need an adjustment at any stage of the process.

Pay: $90,000.00 — $130,000.00 per year

Experience:

• Business development (preferablyin sector experience): 2 years (Required)

Work Location: In person

Source: simplyhired.com.au