About the role

We are seeking a friendly and organised Medical Receptionist to join our GP clinic in Owhata. This role is essential in ensuring the smooth daily running of the front desk and supporting the wider practice team. This role is ideal for someone who enjoys working with people from all walks of life and takes pride in providing friendly, professional service. You will be calm, resilient, and able to remain composed under pressure, with the ability to manage multiple tasks in a busy GP environment. A strong sense of reliability, attention to detail, and personal presentation are important, as you play a key role in creating a welcoming and organised first point of contact for patients.

Key responsibilities

• Greeting patients and managing a busy front desk
• Booking and managing appointments
• Answering phone and email enquiries professionally
• Processing patient enrolments and updates
• Handling payments, claims and basic billing
• Supporting clinicians and nurses with administrative tasks
• Keeping the clinic area tidy and well organised
• Ensuring office supplies are maintained

About you

• Previous receptionist, administration, or customer-facing experience
• Proficient in using Microsoft office (Outlook, Word, Excel) and general computer use
• Confidence in learning new systems
• A strong record of punctuality, reliability, and professional attendance
• Preferred: At least 2 years’ experience in a GP clinic or healthcare setting
• Preferred: Familiarity with Indici (or other PMS)
• Preferred: Experience working with diverse communities

About us

Tiaho Medical Centre is a GP clinic located in Owhata, Rotorua. We are a friendly, energetic, and close-knit team that values collaboration, respect, and mutual support. We offer a welcoming and supportive workplace where every team member’s contribution is valued.

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