You are a compassionate and client-focused clinician who enjoys engaging with people, thrives in a fast-paced environment and is passionate about supporting individuals, families and communities affected by alcohol and other drug use.

• Has excellent communication and engagement skills, with the ability to build rapport and conduct registration and intake assessments over the phone.
• Has knowledge of relevant alcohol and other drug (AOD) treatment and support services and the ability to facilitate appropriate referrals.
• Has experience working with individuals, families and communities affected by alcohol and other drug use.
• Demonstrates patience, empathy and a non-judgemental approach when supporting clients from diverse backgrounds and with complex needs.
• Demonstrates a genuine passion for supporting people affected by alcohol and other drug use and values the opportunity to make a positive difference in clients’ lives.
• Can effectively manage highly distressed clients with empathy, professionalism and a calm, client-centred approach.
• Has well-developed problem-solving, critical thinking and clinical decision-making skills.
• Has strong organisational, documentation and care coordination skills.
• Thrives in a fast-paced environment and can effectively manage multiple tasks, competing priorities and high call volumes whilst maintaining high-quality client care.
• Is committed to continuous learning, professional development and delivering high-quality, person-centred care.
• Enjoys a healthy work-life balance with a Monday to Friday roster (8:00am-4:30pm) and the added benefit of a regular Accrued Day Off (ADO).

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

• Tertiary qualification as a Registered Psychologist, Social Worker, Counsellor, or Welfare Officer, which provides eligibility for membership with a professional organisation and or current registration with AHPRA where applicable
• Describe a time when you assessed a client experiencing alcohol and other drug-related issues, including any risk concerns. How did you determine the most appropriate intervention, referral, or treatment pathway?
• This is a primarily phone-based role that often involves supporting highly distressed clients while managing competing priorities. Can you provide an example of how you successfully engaged a distressed client, managed risk, and maintained accurate documentation?

If you’d like more details, we’re here to help.

• Position Information
• How to Apply
• Diversity, Culture & Inclusion
• We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact

*@health.nsw.gov.au

• We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
• Aboriginal Workforce

More Than Just a Job — Why Work With Us?

• Financial Perks
• 12% superannuation
• Salary packaging and novated leasing via

Smart Salary

• Annual leave with 17.5% leave loading (for full-time and part-time staff)
• One extra day off each month for full-time employees
• Work-Life Balance
• Flexible work options, including hybrid and varied hours (depending on the role)
• Paid maternity and parental leave
• Generous leave options like long service and carers leave
• Grow Your Career
• Health & Wellbeing
• Discounted gym membership through

Fitness Passport

• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Additional Information

• Vaccination Requirements
• Child Safe Employment
• South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the

Child Safe Standards

. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

• Temporary Positions
• For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.

Source: jora · Ref: 6ae37c32ec0a7f40b0344ff1