Business Development Manager — NDIS Services

Lead Growth. Build Partnerships. Change Lives.

Location: ACT | NSW | QLD (Travel Required)

Employment Type: Full-Time

Organisation: Haven Care Australia Pty Ltd

Competitive Salary | Excellent Performance Incentives | Business Development Commissions | Vehicle Allowance/Company Vehicle | Career Progression*

Vehicle allowance or a company vehicle may be provided based on operational requirements, travel expectations, experience and performance, and will be assessed on a case-by-case basis.*

About Haven Care Australia

Haven Care Australia is a leading Registered NDIS Provider since 2018 dedicated to delivering exceptional, person-centred disability services that empower people to live with dignity, independence and choice.

Since our establishment, we have built a strong reputation for clinical excellence, innovation and genuine participant-focused care. Our services include:

• Supported Independent Living (SIL)
• Specialist Disability Accommodation (SDA)
• Short-Term Accommodation (STA)
• Medium-Term Accommodation (MTA)
• Community Participation
• Outreach Supports
• Hospital Discharge Pathways
• Home and Living Solutions

As we continue to expand across Australia, we are seeking an experienced, motivated and relationship-driven Business Development Manager to lead our strategic growth initiatives and strengthen Haven Care Australia’s presence within the disability sector.

This is a unique opportunity to become part of a progressive organisation where your work will directly contribute to improving the lives of people living with disability while helping shape the future direction of one of Australia’s fastest-growing NDIS providers.

About the Role

This is far more than a traditional sales role.

We are looking for someone who understands that genuine business development within the disability sector is built upon trust, integrity, professionalism and exceptional participant outcomes.

You will become the face of Haven Care Australia within the disability sector, developing meaningful partnerships that result in quality referrals and long-term stakeholder relationships.

Working closely with the Executive Team, Clinical Team and Operations Managers, you will identify new opportunities, establish referral pathways and support participants to access quality services that genuinely meet their individual needs.

Primary Goal of the Role

The primary goal of this position is to expand Haven Care Australia’s services by increasing participant referrals and growing occupancy across our Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Short-Term Accommodation (STA), Medium-Term Accommodation (MTA), Community Participation and Outreach programs.

You will play a key role in the continued growth of Haven Care Australia by:

• Bringing new participants into our services through ethical and professional business development.
• Building long-term referral partnerships across the disability and health sectors.
• Increasing occupancy across our accommodation and community support programs.
• Identifying new growth opportunities and emerging markets.
• Strengthening Haven Care Australia’s reputation as a provider of excellence.

Every referral secured represents an opportunity to positively change a participant’s life while contributing to the sustainable growth of Haven Care Australia.

Key Responsibilities

As our Business Development Manager, you will:

• Develop and implement strategic business development plans aligned with Haven Care Australia’s long-term growth strategy.
• Build and maintain strong referral networks with:
• Support Coordinators
• Specialist Support Coordinators
• Local Area Coordinators
• Hospitals
• Rehabilitation Units
• Discharge Planners
• Allied Health Professionals
• Public Guardians
• Public Trustees
• Plan Managers
• Community Organisations
• Mental Health Services
• Government agencies
• Actively identify and secure new participant referrals across SIL, SDA, STA, MTA, Community Participation and Outreach services.
• Increase occupancy across Haven Care Australia’s accommodation and support services.
• Conduct stakeholder meetings, presentations and educational sessions promoting Haven Care Australia’s services.
• Represent Haven Care Australia at expos, networking events, conferences and community engagement activities.
• Work collaboratively with operational and clinical teams to facilitate seamless participant transitions.
• Develop marketing initiatives and strategic growth campaigns.
• Monitor NDIS reforms, market trends and emerging opportunities.
• Maintain accurate referral pipelines, business development reports and market intelligence.
• Promote Haven Care Australia’s values while maintaining the highest ethical standards at all times.

About You

You are someone who naturally builds trusted relationships and enjoys connecting people with services that genuinely improve lives.

You understand that every referral represents a person, a family and an opportunity to create meaningful change.

You are also motivated by achieving results and contributing to organisational growth through quality participant referrals.

Essential Requirements

• Demonstrated experience in Business Development, Stakeholder Engagement or Relationship Management.
• Previous experience within the NDIS, disability, health or community services sector.
• Strong understanding of:
• Supported Independent Living (SIL)
• Specialist Disability Accommodation (SDA)
• Short-Term Accommodation (STA)
• Medium-Term Accommodation (MTA)
• Community Participation
• Home and Living Pathways
• Excellent understanding of NDIS Practice Standards and participant-centred service delivery.
• Outstanding communication, presentation and negotiation skills.
• Strong networking and relationship-building capabilities.
• Excellent organisational and time management skills.
• Ability to consistently meet deadlines and manage multiple priorities.
• Demonstrated punctuality, reliability and professionalism.
• High level of integrity, accountability and initiative.
• Ability to work autonomously while contributing to a collaborative leadership team.
• Current Australian Driver Licence and willingness to travel.

Highly Desirable

• Existing referral network within the NDIS sector.
• Experience working with hospitals, rehabilitation services or allied health providers.
• Knowledge of NDIS funding pathways.
• Understanding of Change of Circumstances processes.
• Experience with SDA and complex Home and Living pathways.
• Marketing and digital engagement experience.
• Experience presenting to professional audiences.

Key Performance Indicators (KPIs)

Performance will be measured against:

Business Development & Growth

• Achieve agreed monthly, quarterly and annual participant referral targets.
• Increase occupancy across SIL, SDA, STA and MTA services.
• Build and maintain a strong referral pipeline.
• Expand Haven Care Australia’s market presence.
• Develop new strategic referral partnerships.
• Contribute directly to organisational growth through ethical business development.

Relationship Management

• Build trusted long-term relationships with referral partners.
• Deliver exceptional stakeholder service and timely follow-up.
• Maintain regular engagement with key referral sources.
• Receive positive feedback regarding professionalism and responsiveness.

Professional Standards

• Demonstrate exceptional punctuality, attendance and reliability.
• Consistently meet deadlines for reports, stakeholder follow-up and business development activities.
• Present professionally and communicate effectively.
• Maintain confidentiality and comply with all legislative and organisational requirements.

Teamwork & Accountability

• Work collaboratively with operational, clinical and administrative teams.
• Support successful participant transitions.
• Demonstrate initiative and work independently.
• Be willing to undertake reasonable duties as required.
• Attend networking events, conferences and occasional after-hours functions when reasonably required.
• Contribute positively to organisational culture and continuous improvement.
• Uphold Haven Care Australia’s values and reputation at all times.

Compliance Requirements

The successful applicant will hold or be willing to obtain:

• NDIS Worker Screening Clearance.
• Working with Children Check / Working with Vulnerable People Check (where applicable).
• National Police Check.
• Current First Aid and CPR Certificate.
• Current unrestricted Australian Driver Licence.

Why Join Haven Care Australia?

At Haven Care Australia, we believe our people are our greatest asset.

When you join our team, you become part of an organisation that values initiative, innovation, integrity and excellence.

We offer:

• Competitive salary package of $100,000–$130,000 plus Superannuation (dependent on qualifications and experience).
• Excellent performance-based incentives and business development commissions for achieving agreed participant referral, occupancy and growth targets.
• Vehicle allowance or a company vehicle may be provided based on operational requirements, travel expectations, experience and performance, and will be considered on a case-by-case basis.

The Person We Are Looking For

We are seeking someone who:

• Is passionate about improving the lives of people living with disability.
• Understands that strong relationships create sustainable business growth.
• Builds genuine relationships before seeking business.
• Is committed to bringing new participants into Haven Care Australia’s services through ethical business development.
• Demonstrates exceptional punctuality, reliability and professionalism.
• Consistently meets deadlines and follows through on commitments.
• Is willing to undertake reasonable duties and travel as required.
• Thrives on achieving measurable outcomes while maintaining participant-centered values.
• Is loyal, trustworthy and committed to building a long-term career with Haven Care Australia.

Apply Now

Applications can be sent to admin@havencare.com.au

Applications should include:

• A Cover Letter outlining your suitability for the role.
• A current Resume/Curriculum Vitae.
• Two professional referees.

Only shortlisted applicants will be contacted.

Industry: Social Services · Source: au.linkedin.com