We are seeking an experienced Senior Medical Receptionist to join our small, supportive team. This is an excellent opportunity for a highly organised, personable and reliable professional seeking a long-term role in a private Cosmetic Surgery practice.

About the role

Your responsibilities will include:

• Answering telephone and email enquiries with warmth, professionalism and discretion.
• Preparing clear, accurate and professionally written correspondence for patients, doctors, hospitals, anaesthetists and other third parties.
• Making and confirming patient appointments using Genie /Gentu medical software and online appointment-booking platforms.
• Key requirement — patient enquiry follow-up via Luna Systems
• All new patient enquiries from Meta (Facebook/Instagram), our website, and other digital channels flow through our internal enquiry platform, Luna Systems.
• A core responsibility of this role is to review and action all new enquiries in Luna Systems each day, ensuring timely, professional follow-up by phone and/or email in line with our practice protocols.
• You will be expected to track enquiry status, document all contact attempts, and escalate complex enquiries to the practice manager or clinical team as required.
• Experience with CRM/enquiry platforms or high-volume patient contact is highly regarded; training on Luna Systems will be provided.
• Transferring bookings from external booking platforms into Genie/Gentu.
• Applying deposits and payments accurately to patient records.
• Creating and maintaining files for new patients.
• Preparing patient quotes following consultation.
• Coordinating theatre and hospital bookings, including liaising with hospitals and specialist anaesthetists.
• Creating surgical packs and following up with patients regarding their surgery.
• Preparing, receipting and managing patient accounts.
• Supporting patients throughout their journey with clear, timely and compassionate communication.
• Maintaining accurate patient records and ensuring privacy, security and confidentiality requirements are met at all times.
• Supporting the maintenance and review of practice manuals and procedures.
• Collecting and reporting CME data for the doctor.
• Contributing to ongoing improvements in patient experience and satisfaction.
• Maintaining non-clinical areas of the practice to a high standard of cleanliness and hygiene.

Privacy & Security, Patient confidentiality, Patient record management: Ensure required levels of privacy, security, and patient confidentiality at all times.

CME data collection and reporting for the Doctor

Have full practical understanding of customer/patient needs, and manage to ongoing improvement in customer satisfaction.

About you

To be successful, you will have:

• Advanced, current and expert-level experience using Genie/Gentu medical software.
• Extensive experience in a private surgical or specialist medical practice.
• At least three years’ experience in a similar senior medical reception or practice coordination role.
• Strong knowledge of surgical bookings, hospital coordination and specialist anaesthetist liaison.
• Excellent written and verbal communication skills, including grammar, spelling and professional email composition.
• A confident and engaging telephone manner, with the ability to respond to enquiries and support prospective patients.
• Outstanding organisational skills and meticulous attention to detail.
• The ability to manage competing priorities, including patient bookings, correspondence, accounts and surgical coordination.
• A genuine commitment to high-quality patient service and a warm, caring approach.
• Professional presentation and sound judgement when handling confidential information.
• The ability and willingness to work flexibly, proactively and collaboratively within a small team.
• Reliability, trustworthiness and a strong work ethic.

Experience in cosmetic surgery, plastic surgery or another private surgical specialist practice will be highly regarded.

Why join us?

You will be joining a professional and supportive practice that values:

• High standards of patient care.
• Respectful and collaborative teamwork.
• Accuracy, confidentiality and professionalism.
• Long-term commitment and consistency.
• A positive workplace environment where your contribution is valued.

If you are an experienced Genie /Gentu user who takes pride in providing exceptional patient care and enjoys the variety of working in a surgical practice, we would love to hear from you.

Please forward your resume and CV letter to [email protected].

Please note that only successful applicants will be contacted for an interview.

Pay: $36.00 — $42.00 per hour

Expected hours: 30.0 — 40.0 per week

Work Location: In person

Industry: Construction · Source: simplyhired · Ref: 6acc4f6a61cc9d11b329013d